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U-Haul can bite my shiny metal ass

Tell me, is it acceptable for a company to let you “reserve” a truck weeks ago, let you schedule movers around a pick-up time, not give you a definite pick-up location until the day before you need to move, and then at that point, tell you they are on a 72-hour delay and that the earliest they can get you a truck is August 8th?

How can this company stay in business? Michelle has been on hold for a combined total of almost three hours because of a phone system failure, and the local U-Haul equipment folks don’t have any info; it’s all at the top.

I’m never using U-Haul again, for any purpose. This is not the first inconvenience I’ve had, and now, I’m not even sure if we will be able to meet the terms of our lease and get out in time. My only consolation is that Michelle’s new employer is paying for the move, so I hope any outrageous last-minute expenditures will be reimbursed.

Sigh.

Update: Oh, I can’t wait to post about all the pages on U-Haul I found! I think I found a new side project… For what it’s worth, Michelle is on the phone now with a Budget dealer who looks like they can get us a truck. There may yet be hope…

{ 5 } Comments

  1. Tim | July 30, 2005 at 2:01 pm | Permalink

    oh man!
    UHaul SUCKS. The same shit happened to me when I tried to move out of Brooklyn a few years ago– i told the people to their face i’d never use uhaul again and tell all my friends not to use uhaul, and she told me point blank she didnt care.

    The local franchises hate the people at the top, and their hands are tied anyway; the people at the top are completely nonresponsive and generally make a living off screwing their customers and franchises over, then compensating with advertising and ludicrous brand-name recognition.

    yar! let me know if i can lend a hand.

  2. Carey | July 30, 2005 at 2:41 pm | Permalink

    You can’t win when you’re moving. When I got a UHaul to move in February, I reserved it over the internet, and they never called to tell me where my local pick up was, I had to call them. Then when I showed up at the local office, they told me they didn’t do in town moves and had no record of my reservation. Luckily the local guys were nice and helped me out, but yeah, down with UHaul. Down with moving in general.

    Let me know if there’s anything I can do help.

  3. Matt | August 1, 2005 at 8:53 am | Permalink

    same here as well. When we were moving from Troy to Malta, I found out the day before the move that if I wanted a truck, I could drive 30 minutes south but they werent sure if it was going to be there.

    Cancelled the reservation, and called Budget. They hooked us up, and for cheaper than the original too (with some kinds words for UHaul thrown in for good measure).

    –m

  4. Mike | August 1, 2005 at 3:11 pm | Permalink

    It’s taken me this long to catch up after spending the weekend in PA, and my stomach sunk when I saw this post. U-Haul is evil, I have had too many problems with them in the past to ever even think about using them again. On behalf of disgruntled U-Haul customers everywhere, I apologize that we haven’t found an effective way to warn you in advance about this stuff.

    Please update us and let us know what finally happened!

  5. Joshua | August 1, 2005 at 9:01 pm | Permalink

    This is awful. Update update update….

    Have you been able to move?